Delivery Area

We can make shipment for lots of countries and regions all over the world except some countries and regions owing to the limit of shipping policy.

Shipping&Tracking

We will process your orders within 1-2 working day after receiving your order. We will choose the most suitable shipping method for you according to your shipping address. Please check the carrier and tracking number in the shippment email, so that you can track the order anytime.

Track the order by this website( select the carrier): https://www.17track.net/en.

Estimated Shipping Time

China Warehouse: 8-20 Working Days

US Warehouse: 5-7 Working Days

The last but most important is that please make sure your shipping address is 100% correct. If there is something wrong with the shipment caused by the wrong shipping address, we will not be responsible for this.

NOTE TO INTERNATIONAL BUYERS: ORDER AT YOUR OWN RISK!

All buyers must be aware of the importation laws for their country, Joyetech is not responsible for any items or packages that are stopped and/or seized by any appropriate jurisdiction and/or authority. Please contact your local government health agency for more information on prohibited items.

International buyers should contact their local custom authorities for any information on duty and taxes. All duties and taxes are the responsibility of the buyer.

Shipping charges are non-refundable. Refunds are only applied to items that are returned to our warehouse. If the return of your package incurs any type of return fees, those charges will be deducted from your refund of the returned items.

Lost & Undelivered Packages:

Lost or undelivered packages are not the responsibility of Joyetech, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use.

Joyetech strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update.

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Joyetech is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.

Order Discrepancies:

If your item was damaged, missing, or incorrect you must email us within 48 hours of the packages delivery. Once your claim has been submitted, reviewed, and approved, we will assist you with correcting this issue.

Canceling and Altering Orders:

Due to the volume of orders Joyetech receives and in our efforts to provide the most expedient service to our customers, once an order has been placed and is processing we are unable to alter or change any order.

We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.