Shipping&Tracking

Delivery Area

We can make shipment for lots of countries and regions all over the world except following countries and regions owing to the limit of shipping policy: The United Arab Emirates, Saudi Arabia, Aland Islands, British Indian Ocean territory, China, Cocos(Keeling) Islands, Congo-Brazzaville, French Southern Territories, U.S. Outlying Islands, Kuwait,Mexico, Ukraine, Singapore, Thailand, Western Sahara.

Shipping Method

We can provide Economic Way and Express Way for shipping. Economic Way includes E-packet and Post Parcel etc. while Express Way includes DHL and UPS etc.

Here are two key factors which will affect the time you receive your items.

1) Item processing time

After receiving your order, we require some time to test the product to ensure its quailty. The exact processing time varies depending on the item. The average procesiing time is 2 working days but this can also be affected by the item's stock status. For small quantity orders, the processing time is 1-3 days while larger quantity orders may require 2-5 days.

2) Shipping methods

SHIPPING TYPE	COUNTRY OR REGION	ESTIMATED SHIPPING TIME
Economic Way
	United States	7-14 Business Days
	Russia, Ukraine	10-30 Business Days
	United Kingdom, Ireland, Germany, France, Italy, Netherlands, Belguim, Austria, Switzerland, Spain, Portugal	12-15 Business Days
	Canada, Australia, New Zealand	12-20 Business Days
	Belarus, Estonia, Latvia, Lithuania, Moldova	15-30 Business Days
	Japan, Korea, Malaysia, Cambodia	15-20 Business Days
	Uruguay, Peru	15-30 Business Days
	Norway, Sweden, Finland, Iceland, Denmark	15-25 Business Days
	Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Saudi Arabia, United Arab Emirates, Yemen	15-30 Business Days
Express Way
	Russia, Ukraine	10-15 Business Days
	United States, United Kingdom, Ireland, Germany, France, Italy, Netherlands, Belguim, Austria, Switzerland, Spain, Portugal	4-7 Business Days
	Canada, Australia, New Zealand	4-7 Business Days
	Belarus, Estonia, Latvia, Lithuania, Moldova	4-7 Business Days
	Korea, Japan, Malaysia, Cambodia	4-7 Business Days
	Uruguay, Peru	7-13 Business Days
	Norway, Sweden, Finland, Iceland, Denmark	4-7 Business Days
	Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Saudi Arabia, United Arab Emirates, Yemen	7-13 Business Days

Estimate Transmitting Time

Express Way by 4-7 days for transmitting

Economic Way by 7-30 days for transmitting

Notice:

Shipping Arrangement Time

Opening Time: (UTC+8)

Mon-Fri: ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙8:30a.m. to 5:30p.m.

Sat: ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙9:30a.m. to 4:00p.m.

* Except holidays

* If we receive your payment before 12:00P.M.(UTC+8), we will send out the package the same day.

* If we receive your payment after 12:00P.M.(UTC+8), we will send out the package the next day.

Processing

All orders have a processing time of 24-72 hours for all orders regardless of shipping method selected. During this time period, orders may subject to different processing methods to ensure security and accuracy of transaction placed. If your order is held for any reason, you will be contacted via email.

Please Note: We do not process orders on wekeends and all major holidays! Your order will continue processing the following business day. All shipping time frames are counted in business days.

Orders may also be reviewed to ensure security and accuracy. If your order is under review, you will be contacted within the same day.

NOTE TO INTERNATIONAL BUYERS: ORDER AT YOUR OWN RISK!

All buyers must be aware of the importation laws for their country, Joyetech is not responsible for any items or packages that are stopped and/or seized by any appropriate jurisdiction and/or authority. Please contact your local government health agency for more information on prohibited items.

International buyers should contact their local custom authorities for any information on duty and taxes. All duties and taxes are the responsibility of the buyer.

Shipping charges are non-refundable. Refunds are only applied to items that are returned to our warehouse. If the return of your package incurs any type of return fees, those charges will be deducted from your refund of the returned items.

Lost & Undelivered Packages:

Lost or undelivered packages are not the responsibility of Joyetech, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. Joyetech strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update.

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Joyetech is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.

Order Discrepancies:

If your item was damaged, missing, or incorrect you must email us within 48 hours of the packages delivery. Once your claim has been submitted, reviewed, and approved, we will assist you with correcting this issue.

Canceling and Altering Orders:

Due to the volume of orders Joyetech receives and in our efforts to provide the most expedient service to our customers, once an order has been placed and is processing we are unable to alter or change any order.

We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.